InFocus@Business Mystery Shopper Program is designed to improve
sales and service quality. The Mystery Shopper Program achieves
this through the use of professional market researchers who
pose as potential customers to evaluate administrative, interpersonal,
sales and product knowledge skills of employees.
This program will also help in the development of training
programs or help to pinpoint common mistakes of employees.
We rate out of 100% the overall experience the costumer has
when visiting the point of sale.
Remember costumer satisfaction should be a priority.