Mystery Shopper

InFocus@Business Mystery Shopper Program is designed to improve sales and service quality. The Mystery Shopper Program achieves this through the use of professional market researchers who pose as potential customers to evaluate administrative, interpersonal, sales and product knowledge skills of employees.

This program will also help in the development of training programs or help to pinpoint common mistakes of employees.

We rate out of 100% the overall experience the costumer has when visiting the point of sale.
Remember costumer satisfaction should be a priority.

For more information about any of our services or research programs, please contact us by phone at 787-725-2971 or email at

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